Privacy Policy

EPS Web Services ("Company," "we," "us," or "our") operates the website located at print.epsprinterwifi.store (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, use our services, or communicate with us. Please read this policy carefully. By using our Site or services, you agree to the practices described herein.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, and mailing address when you submit our contact form, request a quote, or engage our services.
• Business Information: Company name, website URL, project details, and budget range when you inquire about our services.
• Payment Information: Billing information processed through our payment processors (we do not store full credit card numbers).
• Communications: Emails, messages, and any other correspondence you send us.

1.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain technical data:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, and timestamps.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience. See our Cookie Policy for details.
• Analytics Data: We use Google Analytics 4 to understand Site usage. This data is anonymized and aggregated.
• Device Information: Device type, screen resolution, and browser settings.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you interact with our pages or ads.
• Business directories and lead generation services.
• Referrals from existing clients or partners.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Fulfill contracts, complete projects, and communicate project updates.
• To Respond to Inquiries: Answer questions, send quotes, and schedule consultations.
• To Process Payments: Bill for services rendered and manage accounts.
• To Improve Our Site: Analyze usage data to enhance Site performance and user experience.
• To Send Marketing Communications: Send newsletters, promotions, and service updates (you may opt out at any time).
• Legal Compliance: Fulfill our legal obligations under applicable US law.
• Fraud Prevention: Detect and prevent fraudulent or unauthorized activity.

3. Legal Basis for Processing (for California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. We process your data based on: (a) contractual necessity when providing services you've requested; (b) our legitimate business interests in operating and improving our services; (c) your consent where explicitly given; and (d) compliance with legal obligations.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We share data with trusted vendors who help us operate (e.g., payment processors like Stripe, email providers, hosting services). These vendors are contractually obligated to protect your data.
• Legal Requirements: We may disclose information when required by law, court order, or government regulation.
• Business Transfers: If EPS Web Services is acquired or merged, your information may be transferred as part of that transaction.
• With Your Consent: We share information with third parties when you have given us explicit permission.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Client project records are retained for 7 years for accounting and legal purposes.
• Marketing communications preferences are retained until you opt out.
• Website analytics data is retained for 26 months per Google Analytics default settings.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting employee access to personal information, and regular security audits of our systems. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

7.1 California Residents (CCPA)

If you are a California resident, you have the right to: (a) know what personal information we collect, use, and disclose; (b) delete personal information we have collected; (c) opt out of the sale of personal information (we do not sell personal information); and (d) non-discrimination for exercising your rights.

7.2 All Users

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate information.
• Deletion: Request deletion of your personal information (subject to legal retention requirements).
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

To exercise any of these rights, contact us at: privacy@epsprinterwifi.store

8. Cookies

Our Site uses cookies and similar tracking technologies. For full details on the types of cookies we use and how to manage them, please see our Cookie Policy.

9. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

11. Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Site after updates constitutes acceptance of the revised policy. We will notify existing clients of material changes by email.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

• Email: privacy@epsprinterwifi.store
• Mail: EPS Web Services, Attn: Privacy Officer, 1234 Digital Ave, Suite 400, Austin, TX 78701
• Phone: +1 (800) 555-0192